When communicating with employees one can often find themselves caught in a place where they’re already thinking of a response before the person speaking has even finished their sentence. It can cause problems often times because it doesn’t allow time for one to truly understand the point that the employee is trying to get across. Communication, especially as a CEO, is vital.
By taking the time to listen to your employees without immediately responding you’ll be able to gain a greater understanding for what the root of the conversation is as opposed to offering a surface level solution that will only better the situation at hand momentarily.
Crossed arms, bad posture, and gluing your face to a computer screen: All signs that an individual is either on the defensive or uninterested in speaking to anyone surrounding them. Next time you are in the office and find yourself in any of these positions think about the type of body language you see in a person when you feel you can best open up a conversation.
Here are five simple ways to show those around you that you are in fact interested in what they have to say include the following:
Smile: It gives others the impression that you are in a social mood, and makes them feel easier when it comes time to approach you.
Be available: This is especially true for executives and managers. Spend less time with your face glued to your computer, or holding your phone in your hand. Things like these signal to your employees that you are unapproachable.
Make Eye Contact: You might be in the middle of something really important if you are approached by one of your employees make sure that when they speak, you physically turn your body make eye contact with them. This shows your employees that you respect them and want to hear what they have to say.
Mirror: Whatever body language, emotional signals, or tone of voice the employee is making, try to reflect that communication style. It’s a way of showing that you are being understanding of the person’s concerns.
Be Positive: Having a positive attitude will attract people to you. Try making it clear to others that you are an all-inclusive person, and show them that their concerns matter to you.